Privacy Policy Website Privacy Policy

LAST UPDATED: October 1, 2020

Website Privacy Policy

The website is published to help you, the user, learn more about the programs and activities offered by On Lok and its corporate entities, including On Lok Senior Health Serves, On Lok Day Service, On Lok House, Inc., On Lok Community Housing, Inc., and On Lok, Inc. (collectively, “On Lok” and “We”). This Website Privacy Policy (“Privacy Policy”) explains how we intend to protect your personal privacy and the confidentiality of any information you provide to us through this web site. 

Your acceptance of these terms

By using this website, you signify your acceptance of the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the site and exit the site immediately. Your continued use of the site following the posting of changes to this policy will mean that you accept those changes.

Collection of Personal Information

There are two features at which you can provide personal information about yourself or the person for whom you are seeking services to invite a representative from On Lok to contact you.  They are: (1) the “Contact Us” Form to help determine if our services are appropriate for you or the party you represent; and (2) the On Line Grievance Form to allow you to inform On Lok of any grievance you or the party you represent may have. By completing these online forms, you are voluntarily providing us with personal information. Our servers are protected by multiple layers of security applications and appliances to protect data from hackers, however unencrypted e-mail is not secure and if you are uncomfortable with disclosing personal information to us in this manner, please do not use these features. Please note that On Lok adheres to all privacy protection policies as set forth by the regulatory bodies that govern our businesses, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA). Any personal information is used only for the purpose it was provided. We do not sell, license, transmit, or disclose personal information that you provide to us outside of On Lok except when required by law. This does not include trusted third parties designated by On Lok, who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential.

Collection of Anonymous Information

When you access our site, we may collect certain non-personal information that does not identify you individually (“Anonymous Information”). Typically, this information is collected through a variety of tracking technologies, such as “Cookies,” “IP Addresses” or other similar technology used to identify a computer, as further described below. We use this information to improve our website and provide a better user experience for our website visitors. The information may also be used for advertising purposes. Please note that some browsers offer a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to “Do Not Track” browser settings and our information collection and disclosure practices will continue to operate as described in this Privacy Policy.

Your IP address

For each visitor to the website, our servers automatically collect information about which pages are visited and the IP address or domain name of visitors. We use your IP address to help diagnose problems with our server, and to administer our Website.

Use of Cookies and Other Tracking Technologies

Like many websites, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions.  We may also use cookies to monitor traffic, improve the website and make it easier and/or relevant for your use.  Like many websites, we use cookies, web beacons and similar technologies to record your preferences, track the use of our website and your exposure to our advertisements, if any. We may also use these technologies to monitor traffic, improve the website and make it easier and/or relevant for your use.  If you delete your cookies or if you set your browser or device to decline these technologies, some features of the website may not work or may not work as designed.  

We use cookies for the other purposes set out below: 

  • We use cookies to remind us who you are and to find your account information in our database when you access a service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a service 

  • We use cookies to determine the browser the visitor uses so the site can be designed to work properly with the most common versions of different browsers 

  • We use cookies in conjunction with sending you e-mail newsletters

  • Advertisers that place ads on the website may use cookies 

  • We use cookies in conjunction with analysis of your use of our website and generate analytics regarding our website

  • We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit 

Our site contains tracking technologies owned and operated by third parties.  For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our website. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the website, compile reports on the website activity, and provide other services related to website activity and usage.  The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring site.  The website does not use Google Analytics to gather information that personally identifies you.  The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google click here.

We may partner with third party advertising companies to better provide advertisements about our goods and services that may be of interest to you.  These third party advertisers may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the website.  They may collect information about your online activities over time and across different websites and other online services.  They may use this information to provide you with interest-based advertising or other targeted content.  These online advertising partners do not have access to or use your name, address, e-mail address, telephone number or other personally identifiable information from us, without your consent.  They may, however, use persistent identifiers to anonymously track your Internet usage across other websites in their networks beyond these websites.  While we restrict their further use of such information, such third parties may, with sufficient data from other sources, be able to personally identify you, unknown to us.  


The website contains links to other sites. We are not responsible for the accuracy of content on those sites or their privacy practices, including any sites that may indicate a special relationship or partnership with (such as co-branded pages and “powered by” relationships). The linked sites may collect personal information from you when you link to their site. This collecting of information is not subject to our control. To ensure protection of your privacy, always review the privacy policy of the sites you visit through links from our web site.

Your role in protecting your privacy

If you share a terminal with others, you may want to consider establishing an anonymous e-mail account. In this way, e-mails that you receive from us, which may reflect specific medical information that you have disclosed to us, cannot be linked to you. If you access using a computer at work, you may wish to close-out the window by clicking X in the corner to prevent any information being shared with others who use the same terminal. If you access through an e-mail account maintained by your employer, please note that it is possible that your employer may monitor your e-mail communications.

Notification of changes

This Privacy Policy may be revised over time as new features are added to our website or as Internet security and privacy standards evolve. We will post those changes so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Contacting us

If you have any questions about this Privacy Policy, to opt out of any marketing communications you may have previously agreed to, or need to access and edit any information you may have provided to us about yourself, you can contact us at:

On Lok 

1333 Bush Street

San Francisco, CA 94109

Tel: 415-292-8888, TTY: 711


ATTN: Marketing Department

Children’s Privacy

The Children’s Online Privacy Act (COPPA) governs information collected online from or about children under the age of 13. Our website is directed to adults. On Lok does not knowingly collect personal data from children under the age of 13. If we learn that we have collected personal data from a child under the age of 13, we will delete that data from our systems.