LAST UPDATED: October 1, 2020
Your acceptance of these terms
Collection of Personal Information
There are two features at which you can provide personal information about yourself or the person for whom you are seeking services to invite a representative from On Lok to contact you. They are: (1) the “Contact Us” Form to help determine if our services are appropriate for you or the party you represent; and (2) the On Line Grievance Form to allow you to inform On Lok of any grievance you or the party you represent may have. By completing these online forms, you are voluntarily providing us with personal information. Our servers are protected by multiple layers of security applications and appliances to protect data from hackers, however unencrypted e-mail is not secure and if you are uncomfortable with disclosing personal information to us in this manner, please do not use these features. Please note that On Lok adheres to all privacy protection policies as set forth by the regulatory bodies that govern our businesses, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA). Any personal information is used only for the purpose it was provided. We do not sell, license, transmit, or disclose personal information that you provide to us outside of On Lok except when required by law. This does not include trusted third parties designated by On Lok, who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential.
Collection of Anonymous Information
Your IP address
For each visitor to the www.onlok.org website, our servers automatically collect information about which pages are visited and the IP address or domain name of visitors. We use your IP address to help diagnose problems with our server, and to administer our Website.
Your role in protecting your privacy
If you share a terminal with others, you may want to consider establishing an anonymous e-mail account. In this way, e-mails that you receive from us, which may reflect specific medical information that you have disclosed to us, cannot be linked to you. If you access onlok.org using a computer at work, you may wish to close-out the window by clicking X in the corner to prevent any information being shared with others who use the same terminal. If you access www.onlok.org through an e-mail account maintained by your employer, please note that it is possible that your employer may monitor your e-mail communications.
Notification of changes
1333 Bush Street
San Francisco, CA 94109
Tel: 415-292-8888, TTY: 711
ATTN: Marketing Department
The Children’s Online Privacy Act (COPPA) governs information collected online from or about children under the age of 13. Our website is directed to adults. On Lok does not knowingly collect personal data from children under the age of 13. If we learn that we have collected personal data from a child under the age of 13, we will delete that data from our systems.